Frequently Asked Questions
Everything you need to know before your next adventure.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Shipping times vary by location, but standard ground shipping typically takes 3-7 business days within the contiguous United States.
Do you offer international shipping for overland gear?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the weight of the items and the destination country.
What is your return policy for unused equipment?
We accept returns on new, unused, and unassembled items in their original packaging within 30 days of delivery. Please note that certain oversized items may be subject to a restocking fee.
Can I pick up my order in person to save on shipping?
If you are in the area, we offer a local pickup option at our warehouse. Simply select 'Local Pickup' during the checkout process and wait for an email notification that your order is ready.
What happens if my gear arrives damaged?
Please inspect your shipment immediately upon arrival. If your gear is damaged during transit, contact our support team within 48 hours with photos of the damage so we can file a claim and send a replacement.
Do you offer financing for larger purchases like roof top tents?
Yes, we partner with several financing providers to offer flexible payment plans at checkout, allowing you to gear up now and pay over time.